Shipping policy

Last updated: September 16, 2026

This Shipping Policy explains how ORYXO LLC, operating as GenyBox, processes and delivers orders.

Processing and Delivery Estimates

Estimated delivery times are shown during checkout and may vary based on the destination, product availability, carrier capacity, and customs processing.

Unless a different estimate is shown at checkout, delivery is generally expected within approximately 2–3 weeks after order confirmation. Delivery estimates are not guaranteed.

Shipping Costs

Shipping options and any applicable shipping charges are displayed at checkout before you complete your purchase.

When free shipping is offered, the applicable terms, eligibility requirements, and destinations are shown at checkout or in the relevant promotion.

Order Tracking

When tracking is available, we will send tracking information to the email address provided with your order after the order has been dispatched.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address. We are not responsible for delays or delivery issues caused by incomplete, incorrect, or unavailable delivery information.

International Orders, Customs, and Duties

Some orders may be shipped internationally or fulfilled by third-party providers. Customs duties, import taxes, or other charges may apply depending on the destination. Unless stated otherwise at checkout, these charges are the customer’s responsibility.

Delays

Carrier delays, customs clearance, weather, high shipping volumes, or other events outside our reasonable control may affect delivery. If you need help with an order, contact us at support@genybox.com.

Contact Us

ORYXO LLC, operating as GenyBox
support@genybox.com
1209 Mountain Road PL NE Ste R, Albuquerque, NM 87110, United States