Privacy policy

Last updated: September 16, 2026

ORYXO LLC, operating as GenyBox (“GenyBox”, “we”, “us”, or “our”), respects your privacy. This Privacy Policy explains how we collect, use, share, and protect personal information when you visit genybox.com, place an order, or contact us.

Information We Collect

We may collect:

  • Contact and order information, such as your name, email address, phone number, billing address, and shipping address.

  • Transaction information, such as products ordered, payment status, and order history.

  • Device and website information, such as IP address, browser type, device identifiers, pages viewed, and interactions with our website.

  • Communications you send to us, including customer-support requests.

Payment information is processed through Shopify and/or our payment-service providers. We receive information needed to process and manage your order, provide support, and issue refunds.

How We Use Information

We use personal information to:

  • Process, fulfill, and deliver orders.

  • Communicate about orders, returns, customer support, and service updates.

  • Prevent fraud, protect our store, and comply with legal obligations.

  • Improve our products, services, and website.

  • Send marketing communications where you have opted in or where permitted by applicable law.

How We Share Information

We may share information with service providers that help us operate our business, including Shopify, payment processors, shipping carriers, fulfillment providers, analytics providers, and customer-support tools. We may also disclose information when required by law or to protect our rights, customers, or business.

We do not authorize service providers to use your personal information for their own independent marketing purposes.

Cookies and Similar Technologies

We and our service providers use cookies and similar technologies to operate the website, remember preferences, understand website activity, and improve your shopping experience. You can manage cookies through your browser settings; however, some website features may not work properly if cookies are disabled.

Data Retention

We retain personal information for as long as reasonably necessary to fulfill orders, provide support, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights

Depending on where you live, you may have rights to request access to, correction of, deletion of, or restriction of the use of your personal information. To make a request, contact us at support@genybox.com. We may need to verify your identity before responding.

Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date.

Contact Us

ORYXO LLC, operating as GenyBox
1209 Mountain Road PL NE Ste R
Albuquerque, NM 87110
United States
support@genybox.com